In the event that any order is incorrect the customer must notify me within 7 days of delivery either by phone or email. If I have made a mistake or the product is faulty or damaged the cost of returning the item will be paid by myself. The product should be returned either with Hermes Courier or Royal Mail Recorded Delivery. Please ensure the product is packaged well and you get a free proof of posting from the post office when using Royal Mail. When the product is received back I will then send out a replacement or issue a full refund.
In case of cancellation if the order has been dispatched and it is simply a change of heart the return delivery costs will be paid by the customer. Again using Hermes Courier or Royal Mail Recorded Delivery. A refund will be processed and issued to the cost of the product returned.
Postage and packaging will not be refunded unless the goods are faulty or incorrect.
Please ensure that you enclose your order number and contact details within the return package. Without this it cannot be processed.
The product must be returned in its original condition and packaging. If not I reserve the right to refuse refunding or replacing the product.
I do not accept exchanged or returned earrings that have been worn or tried on or any product that has had the label or tag removed.
Refunds will be issued within 30 days.
Certain products are guaranteed against manufacturing defects as they are handmade so therefore will be inspected first before being deemed as faulty. I reserve the right to make this decision.
* SALE products cannot be exchanged or refunded.
*WHOLESALE products cannot be exchanged or refunded unless they have arrived damaged or faulty. For further information please refer to the wholesale page.
ADDRESS FOR RETURNS
22 Lay Gardens